The facility was perfect for our family! The rooms were comfortable and clean!! The indoor water activities were great with a lot of life guards and staff. The only complaint, guest service wasn't the the friendliest checking in. It seem like they were annoyed with working. Overall, the amenities, water activities, room, etc...was great!!
Atyia
January 2025
cast away bay was amazing. the food access the fun zones for the kids was perfect
M
January 2025
The buffet breakfast was a paid extra, but well worth the money. There were lots of options including scrambled eggs, sausage, bacon, cottage cheese and fruits, cereal, pancakes, waffles, coffee, tea, milk, various juices (orange, apple, and cranberry to name a few), and more! It was all delicious and filling. My group didn't get hungry again until dinner time. The staff were super nice, and checked on us through the meal to take empty plates and make sure we were happy. The breakfast even had a meet and greet with some of the characters from the Castaway Bay crew. We got to meet Gordy the Turtle, all the kids loved getting their pictures taken with him! The park itself was pretty and had lots to do! From various water slides, shallow kiddie areas full of fun things to explore, to a HUGE wave pool!! There was even a really big heated whirlpool/hot tub with jets that had both indoor and outdoor seating options for guests that just wanted to relax (and it had a chair lift on it, so people with disabilities could get in/out to enjoy the water too. a nice touch!!). The staff were all quite easygoing, friendly and kind. I can't tell you how many times I was asked if I needed anything or how often simple questions to one of the staff turned into delightful conversations and shared laughter. In addition to all that, I found the whole resort to be marvelously 100% themed, from an interactive pirate ship in the lobby and fully themed rooms/halls(jungle, beachfront, deep ocean, or sky), to playscapes, palms and painted skys in the waterpark areas to match. Everywhere you look you will see some references to the story of Castaway Bay, and the group of friends that all live there together. Even the little shops around the lobby and dining areas have a fun tropical feeling to them, steel drum music and waterfront views giving you the vibes of really being in a different world. Ask the staff about the full story of Gordy and his friends!
Star
October 2024
Room was extremely comfortable and clean. Plenty towels, soap and the fitting room was a good idea. Easy access to the rooms. The guys playing the instruments around! They are great! Santa is the best ever. He made this experience unforgettable for my son, playing with him and taking his time to make it more personal! Thanks!
Marleen
December 2024
Note: you can get early entry to cedar point for check in and check out day. You will need your own c.p. ticket, but just stop by desk and pick up early entry vouchers to enter park at 9 instead of 10. Huge advantage if you're planning to go to cedar point.
Rebecca
May 2024
We had a great time, staff was VERY friendly and helpful. The room was nice sized, beds were comfortable.
Monica
November 2023
The bunk suite was very comfortable for older teens ages 11 to 17, even our 6 foot tall son. Everything was clean. All staff were very friendly. We didn't eat the breakfast, but it looked like it offered a wide range of options. We stayed on a quiet day, no waits at the water park!
Mary
August 2024
The main area and attractions are very clean. The staff is exceptional.
Jennifer
July 2024
It was not over packed. The rooms were clean. Staff was friendly .Quaker steak& lube attached to the hotel was nice. Never had to leave.
Brian
January 2025
The kids loved the water park
Brant
February 2025
Reservations:
+1-833-728-2041